Warranty Policy

EleMake provide a 5 year warranty for all of our Keyless door lock products from the day of purchase. Style Model Include:

MKD/MKS Series


TAL Series

--Return/replacement Policy

If you want to return/replace your lock for any reason, please contact us directly for return/replacement. In this way, we will be able to pay for the return shipping cost and avoid loss to customers.

--What if the product is out of return/replacement window, and the warranty has expired?

In most cases, we will provide return/replacement service or other support to customers even if the product is out of return/replacement window or the warranty has expired. Please contact us directly so we can better serve you.

--For technical/quality questions, please refer to the contacts below. Our technical support team is dedicated to helping you.

Your time is important. We are committed to answering all questions within 1 business day.

--Limited warranty of the lock products

The seller warranty applies to the original purchaser(buyer) only. The lock products will be free from defects in material or workmanship for a period of five (5) years from the date of purchase.

Seller's sole obligation and your exclusive remedy under this Limited Warranty and, to the extent permitted by law, any warranty or condition implied by law, shall be the repair or replacement of parts, without charge, which are defective in material or workmanship and which have not been misused, carelessly handled, or mis-repaired by persons other than Seller or Authorized Service Center.

To make a claim under this Limited Warranty, you must retain a copy of your proof of purchase that clearly defines the Date of Purchase (month and year) and the Place of Purchase. Third-party vendors such as garage sales, pawnshops, resale shops, or any other secondhand merchant void the warranty included with this product.

Contact customerservice@elemakelocks.com or (800)315-9607 to make arrangements for repairs and transportation.

When returning a product for warranty service, the product must be shipped in its original container (or an equivalent), properly packed to withstand the hazards of shipment. The product must come with the proof of purchase enclosed.

There must also be a description of the problem in order to help our repairs department diagnose and fix the issue. Repairs will be made and the product will be returned and shipped back to the purchaser at no additional charge.

This Limited warranty does not apply to accessory items that wear out from regular usage over time including sanding pads, disc paper, belts, brushes, blades, etc.

Any implied warranties shall be limited in duration to Five (5) years from the date of purchase. Some states in the U.S., some Canadian provinces do not allow limitations on how long an implied warranty lasts, so the above limitation may not apply to you.

In no event shall the seller be liable for any incidental or consequential damages (Including but not limited to liability for loss of profits) arising from the sale or use of this product. Some states in the U.S. and some Canadian provinces do not allow the exclusion or limitation of incidental or consequential damages, so the above limitation or exclusion may not apply to you.

This limited warranty gives you specific legal rights, and you may also have other rights which vary from state to state in the U.S., province to province in Canada, and from country to country.

This Limited warranty applies only to locks sold within the United States of America, and Canada. For warranty coverage within other countries, contact us customer support line.